Privacy Policy for https://www.neighneighnosh.au/

1. Introduction

This Privacy Policy explains how Neigh Neigh Nosh (“we”, “us”, “our”) collects, uses, holds and discloses your personal information through your use of https://www.neighneighnosh.au/ and related services, including our WooCommerce store. It applies to all visitors and customers of the website.

We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, postal address.

  • Account information: username, password (securely stored/hashed).

  • Order information: billing and shipping details, order history.

  • Payment information: We do not store full credit card details; payment data is processed by secure third‑party gateways (e.g., Stripe, PayPal).

  • Technical and usage data: IP address, device information, browser type, pages visited, cookies and similar tracking data.

3. How We Collect Your Information

We collect personal information:

  • Directly from you when you place an order, create an account, subscribe to newsletters, or contact us.

  • Automatically when you use our website via cookies, pixels, and analytics tools.

  • From third‑party services integrated with our store (e.g., payment processors, shipping providers).

4. Why We Collect Your Information

We use personal information for the following purposes:

  • To process and fulfil orders, including payment, shipping, returns, refunds, and customer support.

  • To manage your account and provide access to customer features.

  • To communicate with you regarding your account, orders, marketing, promotions (only with your consent), and updates.

  • To administer, improve, secure and personalise our website and services.

  • To comply with legal obligations.

5. Disclosure of Your Information

We may disclose personal information to:

  • Service providers who help us operate our business (e.g., payment gateways, hosting, analytics, email platforms).

  • Shipping and delivery partners to fulfil orders.

  • Legal authorities if required by law or to protect our rights.

  • Third parties located outside Australia (e.g., payment processors or cloud services). Where practical, we will inform you of such overseas disclosures.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality (shopping cart, login sessions).

  • Analyse usage and improve performance.

  • Support marketing and advertising (where consent is obtained).

You can manage cookie preferences in your browser settings or via any cookie consent tool presented on the site.

7. Data Security

We implement appropriate technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification or disclosure. However, no internet transmission is completely secure.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, and reporting requirements. Retention periods may vary by data type.

9. Access, Correction & Complaints

You can request access to any personal information we hold about you or ask for corrections if it is inaccurate, out‑of‑date or incomplete.

If you have a complaint about our handling of your personal information:

  1. Contact us using the details below.

  2. We will investigate and respond within a reasonable timeframe.

  3. If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

10. Children’s Privacy

Our services are not directed at children under 16. We do not knowingly collect personal information from minors without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this website with an updated “Last revised” date.

12. Contact Information

If you have questions about this Privacy Policy, data access/correction requests, or complaints, contact:

Neigh Neigh Nosh
Email: [insert your privacy contact email]
Address: [insert business address]
Phone: [insert phone number]